As tourists seek refunds for upcoming Maui trips, Airbnb offers muddled response

In response to tourists seeking refunds for upcoming Maui trips, Airbnb has offered a muddled response. The company has issued refunds to some people, while other requests for refunds have gone unanswered. Airbnb has stated that refunds and credits are only available for changes in government regulations or for certain extenuating circumstances. The company has also stated that it cannot reimburse cancellation fees associated with certain types of reservations. However, it has been unclear as to what types of extenuating circumstances are eligible for refunds or credits. Further complicating matters, Airbnb has recently made changes to its policies which have created even more confusion for those seeking refunds.